whoami

Hi! I am Manfry, an IT Support Engineer

I’ve gone through a number of phases in my tech career, and each of them has informed my current work ethos and philosophy. I have excelled in many Tech Support roles in diverse industries and believe that my number one asset is my ability to adapt to any challenge thrown my way.

Experience

IT Support Engineer
Columbia University Medical Center,
New York, NY. | December, 2022 - January, 1970

  • Monitors and maintains over four hundred (400) computer systems and networks
  • Responsible for delivering application and technical support to over four hundred (400) end-users
  • Provide proactive support to business units and take into consideration critical issues
  • Investigate problems and recommend effective solutions
  • Play a key role in policy-related end-users issues, servers, storage, and networking

Cloud Operations Engineer
Portfolio BI,
New York, NY. | November, 2021 - June, 2022

  • Configuration and infrastructure management with tools like Microsoft Azure AD Management
  • Portfolio BExecuted and troubleshot SaaS application deployment procedures
  • Development of and continual improvement of Kofax automation implementations
  • Analyzed and supported infrastructure in Microsoft Azure
  • International clients present, working as a 24/7 support base
  • Documented the current environment and ongoing maintenance

Projects Related
IT User Services Coordinator
Columbia University Medical Center,
New York, NY. | December, 2018 - October, 2021

  • Act as a technical and problem-solving resource for department end-users
  • Installed, maintained, troubleshot, and repaired computer systems
  • Administrating and supervising Path IT Help Desk staff
  • Assisted the Director in tracking expenditures and maintaining the budget
  • Implementation of imaging system project (Fog)

Projects Related
IT Analyst
Sports and Arts in Schools Foundation,
New York, NY. | January, 2017 - December, 2018

  • Evaluated and designed information systems to align with business needs
  • Diagnosed and resolved technical issues, ensuring uninterrupted IT system operation
  • Managed and analyzed data to provide valuable insights for decision-making
  • Implemented security measures, conducting risk assessments to safeguard digital assets
  • Led or contributed to projects, ensuring on-time and within-budget delivery as an IT analyst

What I’m working on

...
AZ-104: Microsoft Azure Administrator Certification

I'm currently taking classes at A Cloud Guru to get my AZ-104 certification.

...
Computer Lab: Network Security

I'm currently working on building a lab with multiple computers to keep the network security skill sharp, practicing ethical hacking.

Projects

...
Mining Rig

I set up my first mining rig in November 2021 with seven (7) Geforce GTX 1660 Super. The rig is currently using Linux Hive OS.
Company:

...
Azure Cloud Computers Deployed with PowerShell

I deployed three (3) VMs using PowerShell and Bash scripts. In February 2022, I created two (2) Linux and one (1) Windows Azure VMs. One of the Linux computers was supposed to work as a proxy server and the others as the Zabbix agent host. The project was a practice...
Company:

Certifications

...
AZ-900 Microsoft Azure Fundamentals
...
CompTIA A+

Badges & Skills

...
Epic Systems
...
Microsoft Visual Studio C++
...
AZ-900: Microsoft Azure Fundamentals
...
Microsoft 365 Enterprise Administrator
See More

Education

B.S. Degree in Computer Science
The City College of New York, September, 2018 - January, 1970

A.S. Degree in Computer Science
Hostos Comunity College, September, 2016 - March, 2018

Contact

info@manfrymartinez.tech